Privacy Policy
Last updated: 16 July 2026
This policy describes how Returnio processes personal data of site users and their end customers, in accordance with Regulation (EU) 2016/679 (GDPR).
1. Data controller
Returnio S.r.l., based in Italy. Contact: returnio@returnio.eu.
2. Data we collect
Account data: email, password (hashed), billing details.
Usage data: technical navigation data, system logs, technical cookies.
End-customer data: name, email, order number, return request reason.
3. Purposes and legal basis
Service delivery and contract performance (art. 6.1.b GDPR).
Legal obligations, including Art. 54-bis of the Italian Consumer Code (art. 6.1.c GDPR).
Security, fraud prevention and service improvement (art. 6.1.f GDPR – legitimate interest).
4. Retention
Contract data: term of contract + 10 years. Technical logs: 12 months. Return requests: 12 months and 14 days.
5. Recipients
Technical providers (hosting, email, payments) act as processors under art. 28 GDPR. No third-party marketing sharing.
6. Your rights
You can exercise access, rectification, erasure, restriction, portability and objection rights by emailing returnio@returnio.eu. You also have the right to lodge a complaint with your supervisory authority.